DHS Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) program is Multiple Award, indefinite delivery, indefinite quantity (IDIQ) contract to provide a information technology (IT) solutions through performance of a wide range of support services for use throughout the U.S. Department of Homeland Security (DHS). EAGLE II has a base period of performance of five years with two one-year options.
On May 9, 2014, 1 Source was selected as a prime contractor on the EAGLE II contract. 1 Source received a contract award in FC1 which includes System Design, Development, Implementation, and Integration, Software Design and Development, and Operations and Maintenance. 1 Source has the flexibility and experience to effectively and efficiently support the needs of DHS. We bring the latest information technology and capabilities, Project Management Professional (PMP)-certified project managers, and a commitment to quality and reliability. 1 Source focuses on what it takes to achieve customer success.
No current awards on EAGLE II, to see past performance on DHS Eagle click here.
Quality Assurance Program
1 Source is committed to customer satisfaction, employee development, and continuous process improvement. 1 Source quality initiatives are based on industry best practices, customer feedback, independent review, and our corporate commitment to delivering the best possible products and services to our customers. In support of the SeaPort-e program, 1 Source provides an ISO 9001:2008-compliant Quality Management System (QMS) certified and registered by QMI. Implementation of the QMS ensures that continual process improvement is established and quality procedures and standards are enforced throughout the life of a contract. The QMS set of best practices provides the foundation for all project related procedures and uses Service Level Agreement (SLA) metrics as primary measures of success.
1 Source uses a five-step QA process known as the "5C" methodology which is aligned to the ISO "Plan-Do-Check-Act" methodology for process improvement. The 5C methodology; Collect, Create, Cultivate, Cascade, and Confirm; is used to evaluate the quality of program performance and adherence of the program to the established standards, processes, and procedures.
This methodology will enable us to note trends, manage performance and change effectively, identify root causes for performance issues, determine appropriate actions, and facilitate continual performance improvement.
Prior to submission, all project deliverables will undergo an internal review process in each of the five phases to identify possible defects and ensure quality and completeness of the deliverable. Participants in the internal reviews are selected by their level of involvement and stake in the particular process or product under review. Internal reviews and discussions with DHS staff will keep DHS aware of project progress early and often resulting in on-schedule approval of deliverables.
Corrective Action Process
Problems, issues, and defects identified during the review process or during the course of the project are documented in the issue log for each task order by any member of the project team. These defects are handled in accordance with established problem resolution and escalation processes and procedures. The issue log are reviewed monthly by the task order project manager and reviewed quarterly by the PMO. The corrective action plan depends upon the severity of the identified defect. The corrective action and resolution are also documented in the issue log.
Points of Contact
Director of Contracts